FAQ
What is CTC tea, and how does it differ from other tea types?
CTC tea, or Crush, Tear, Curl tea, is a specific tea processing method known for its robust flavor. It's different from orthodox tea in terms of processing.
Why should I choose Number One Chai for my tea needs?
We are committed to delivering the finest CTC teas from renowned tea estates in India, ensuring a delightful tea experience.
What varieties of CTC teas do you offer, and what are their unique characteristics?
Explore our selection of CTC teas, including strong Assam Chai, blends of Elaichi Chai and Masala Chai and Kadak Chai each with its own distinctive flavor profile.
How do I place an order on Number One Chai?
Ordering is straightforward. Simply browse our tea collection, add your preferred items to the cart, and proceed to checkout.
What are the available payment options?
We accept various payment methods, such as credit/debit cards, net banking, UPI and Cash on Delivery (COD) for minimum purchase of INR 399.
What is the estimated delivery time for my order?
Domestic orders typically arrive in 4 to 5 business days, while international orders may take around 10 to 12 business days. Specific delivery times may vary.
Could you explain your shipping policy, and are there any shipping charges?
We offer free shipping for orders exceeding Rs. 399/-. For orders below this amount, a nominal shipping fee applies. Please consult our Shipping Policy for further details.
What should I do if my order arrives with damaged packaging or if I receive the wrong product?
In case of damaged packaging, short quantity, or receiving the wrong item, please contact us within 10 days of purchase at help@numberonechai.com. Include your order number and attach a photo of the item received.
How can I track the delivery status of my order?
Once your order is shipped, you will receive an email with tracking details and a link to monitor the delivery progress.
Is it possible to cancel my order, and what is the cancellation process?
You can cancel your order within 24 hours of placing it. Send a cancellation request with your order number to help@numberonechai.com.
Do you offer refunds, and what is the timeframe for processing them?
Refunds generally take 7 to 10 business days to be credited to your bank account. For specific details, refer to our Refund Policy.
How can I reach out to Number One Chai for further assistance or inquiries?
For any questions or assistance, please feel free to contact us at help@numberonechai.com or call us at 033 40690123. We are here to provide support and address your queries.
